AI Chat Agents

Traditional chatbots follow pre-written scripts and decision trees. When a visitor asks something unexpected, they break. Our AI chat agents are powered by large language models, the same class of technology behind today's leading AI systems, but trained specifically on your business knowledge. They understand context, handle multi-turn conversations, and give genuinely helpful responses, not "I don't understand, please rephrase."

It means no cap on the number of genuine customer chats your agent handles per month. Competitors like budget platforms cap you at 100-2,000 conversations depending on your plan, then charge more when you exceed it. Others charge per AI resolution on top of seat fees. We charge a flat monthly rate regardless of volume. If you go from 200 to 2,000 conversations in a month, your bill stays the same. Our fair use policy ensures this applies to genuine customer interactions, not automated or bot-generated traffic.

Your branded, real-time monitoring dashboard where you can watch live conversations as they happen, review full chat transcripts, see performance analytics, and most importantly, take over any conversation with one click. If your AI agent is chatting with a high-value lead or a patient with a complex question, your team can jump in and continue the conversation seamlessly. It's enterprise-grade monitoring at mid-market pricing.

You set the rules. When a conversation meets certain criteria, such as a visitor asking about pricing above a threshold, expressing frustration, or requesting to speak with someone, the AI agent can notify your team via email, SMS, or dashboard alert. Your team member opens the dashboard and takes over the chat in real time. The visitor sees a seamless transition. Available on Professional and Enterprise plans.

Because we build a curated knowledge base rather than just pointing AI at your website, hallucination risk is significantly reduced. Your agent only answers from verified information. When it doesn't know something, it says so and offers to connect the visitor with your team. We also monitor conversations and flag any responses that need review, then update the knowledge base so it doesn't happen again.

Most agents are live within 5-10 business days. The main time investment is building your curated knowledge base, which involves reviewing your website content, FAQs, service descriptions, and any internal documentation you provide. Once the knowledge base is built, agent configuration and testing typically take 2-3 days. You approve everything before we go live.

Absolutely, and that's where the real power emerges. Your AI voice agent handles inbound phone calls while your chat agent handles web visitors, all managed through a single unified dashboard. You see the complete customer journey across both channels. Our Voice + Chat Bundle saves $4,500 on setup and $500 every month, that's $10,500 in your first year alone, compared to buying both separately at full price. Plus unified reporting and priority support across both channels.

No. Your chat agent is deployed with a single line of JavaScript, similar to adding Google Analytics. It works with WordPress, Shopify, Squarespace, Wix, custom-built sites, and any platform that allows you to add a code snippet. The chat widget matches your brand colours and can be positioned wherever you want on your site.