Starter agents typically go live within 5-7 business days. Professional and above take 2-3 weeks from your discovery session, as we build custom call flows, personality, and conversation logic from scratch. Nothing goes live until you've tested and approved it.

It transfers to your team with full context of the conversation. No dead ends, no frustrated callers. Your team picks up exactly where the AI left off, with a complete summary of what was discussed.

The Starter tier includes a web-based voice widget that sits on your website. Visitors click to talk, and the AI agent handles the conversation in real time through their browser. No phone line required.

Professional and above include telephony integration, meaning the AI agent answers your actual business phone number. Calls are forwarded to the agent, and callers experience a natural phone conversation. Same AI intelligence, different channel.

Both options provide 24/7 availability. The difference is where the conversation starts: on your website, or on the phone.

Voice agents operate in English by default, delivering natural, human-like conversation for Australian businesses. If your business serves multilingual customers, we can configure additional languages as an upgrade during scoping.

For multilingual text support, our AI Chat Agents handle 50+ languages with automatic language detection. Many clients pair a voice agent with a chat agent to cover both English-speaking callers and multilingual web visitors.

Yes. Professional tier and above includes monthly conversation tuning, where we review call transcripts, adjust responses, update knowledge, and refine the agent's personality based on real interactions. Starter tier changes are handled quarterly or via support request.

Upgrade anytime. Starter to Professional is the most common path. We migrate everything, no downtime, no rebuilding. Your agent keeps all its existing knowledge and conversation history. The upgrade adds deeper customisation, telephony, the Traffic Activation Package, and monthly performance reviews.

Yes. For Professional and above with telephony, we set up call forwarding from your existing business number. No number changes, no disruption to your customers. The Starter tier uses a web voice widget on your website, so no phone number is involved.

Month-to-month after setup. No lock-in contracts. We keep you because it works, not because of fine print. The setup fee is a one-time investment that covers the build. After that, you stay because your AI agent is delivering results.

The 30-day optimisation period (Professional and above) exists for exactly this. We actively monitor every conversation, tune responses, adjust call flows, and refine until it performs. If after genuine effort it's not the right fit, you walk away. No hard feelings, no exit penalties.

Absolutely, and that's where the real power kicks in. Your voice agent can trigger agentic AI workflows the moment a call ends: CRM updates, follow-up emails, appointment scheduling, lead routing, all running automatically. Our bundled packages combine voice with chat and automation at significant savings. The platform is built to scale with you.